FAQs

How Much Does Shipping Cost? 

Shipping costs vary depending on what you're ordering and where it's going. We have found that tracked shipping, whilst a little more expensive, is the best way to go and as such only offer this service now to ensure you can follow your parcel's journey. This starts from 6,80€ with DHL in Germany, 12,90€ with DHL across most of Europe. For international locations we offer a UPS Expedited service for 46,90€ and for our US customers, also a choice of DHL for 29.90€. We ship with FeEx to the UK and this costs 18,90€. Please note that our Fed Ex shipments usually go out once a week, our DHL and UPS ones every few days.

How does Shipping to the UK after Brexit work?

Worry not! We have taken all the necessary steps to ensure that you will not be charged any customs fees and your order will reach you as smoothly as possible. Slight delays are possible due to the additional checks at the border but everything is shipped with all the necessary information and forms attached.

Can I change or add to my order once I've placed it?

For sure. As long as your order hasn't shipped already it's no problem to add items to it to save on shipping, take items away if you've changed your mind or edit delivery information. Just get in touch and let us know what you need.

I haven't received my order

Every now and again something may go astray in the post. If you have not received your package, we kindly ask you to let us know within 30 days (60 days for customers outside the EU) of your order date and we will credit your account or reship the item. Notices about undelivered goods received after the above time frames will not be considered for store credit or reshipment.

How can I pay?

We currently accept a wide variety of payment methods including of course credit card and Paypal. Our store is operated in Euros but you can also pay in a variety of different currencies such as GBP or USD. Just select your local currency from the dropdown menu at the top of the page and all prices will be updated and the checkout will be processed in your currency of choice. Please note that the exchange rate is calculated automatically on the day of the transaction and therefore, in the case of a refund, the amount returned may be slightly more/less than the original amount.

Can I return or exchange an item?

Of course! Please take care to ensure the item(s) remains in perfect condition, get in touch with us here and we will be happy to help.